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Shipping/Return/Privacy Policy |
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Shipping Policy |
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orders placed before 2 pm central time (Monday thru Friday - North
Texas) are shipped out the same day and orders received after 2 pm
central time are shipped the next day (Monday thru Friday). You will
receive an email with a tracking number when your shipping label is
created at the email address you provide. Orders are shipped thru FedEx or USPS, depending on customer preference and item being shipped. Orders
that have a P.O. box for a shipping address can only be shipped thru the
USPS. Items with free shipping are also shipped thru the USPS. Any order
with a total over $100 and without a P.O. box address are shipped FedEx.
We charge a flat rate on shipping (one fee regardless of how many items
you order), we charge $5.00 for USPS priority shipping or $6.95 for UPS
ground shipping. We are closed on major holidays (New Years Day,
Memorial Day, 4th of July, Labor Day, Thanksgiving & Christmas). Below is more information for both methods: FedEx: All FedEx orders are guaranteed to arrive on an exact date, depending on where you are located and shipping method selected. Click here for a FedEx business days in transit map. Holidays and weekends are not counted on the in transit map. FedEx next day or second day shipping is available for an additional charge. All FedEx orders are insured against damage or loss, customer must contact us with problems within 7 days of expected arrival to report any problems. Photos are required for damaged items (pictures taken with a phone & emailed work well). After photos are received the damaged items will be replaced free of charge (including shipping charge). If your items don't arrive by guaranteed date, FedEx will refund the shipping charges & we will credit your form of payment on all second day or next day orders. FedEx provides the ability to change the shipping address, hold your package at their local facility or other options thru their on-line tracking system if you will not be home on the day of your delivery (some services will require additional charges). USPS: We use the Priority Service with the USPS, this service provides a tracking number and a quicker delivery over other shipping methods offered by the USPS. When your shipping label is created you will receive a email with tracking information, but the USPS does not provide a guaranteed delivery date. After they process your shipment they will update the tracking information with an expected delivery date. The USPS is closed on holidays & Sundays, but open on Saturdays.
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Return Policy |
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Overall we strive to work with customers before and after any purchase,
we will answer as many questions as you have. Please ask any questions
before purchase to make sure you get the product you are looking for, we
answer emails on the weekends and after regular hours until 9 pm central
time. We also return all voice mail messages on the next business day if
we are closed when you call. We offer free color samples to verify color
(click here or email
bigworm90@gmail.com to request
samples). Samples are actual material used so your stripes/graphics will
look identical. Our return policy is different depending on what type of
product you have purchased, please read all exceptions below before
purchase. All items not mentioned in the exceptions below may be
returned for exchange or refund within 30 days of purchase only
if items are unused and in like new condition. Exceptions: Smoked light covers & lens protection may be returned or exchanged within 30 days after being used if visibility is a problem. Used emblem overlays may be returned or exchanged. Items can only be exchanged once. Shipping charges to return item are the customer's responsibility, shipping charges from original order are not refunded. All custom vinyl products that are made to customer instructions are non-returnable (hood lettering or other items that require instructions). Items purchased after Thanksgiving Day and before Christmas Day have 30 days from December 25th for return or exchange. All stripe kits may not be returned, these items are made for you after your order goes thru. Stripe kits are listed at the links below: http://www.bigwormgraphix.net/2010CamaroStripes.htm http://www.bigwormgraphix.net/Mustang-stripes-1999-2013.htm http://www.bigwormgraphix.net/challengerstripes.htm http://www.bigwormgraphix.net/corvettestripes.htm
How to return an item: Ship item to the
address on your receipt (also below). Customer is responsible for return
shipping charges. Include a copy of your invoice and a note explaining
any problems or what you would like to exchange the item for. Also list
a contact phone number, if the number is different from the number
provided on the original order. Items requesting a refund will be
refunded to the original form of payment the same day they are received.
Any items not within the above guidelines will not be refunded,
exchanged or shipped back. |
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Big
Worm Graphix |
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Privacy Policy |
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| Thank you for visiting our web site. This privacy policy tells you how
we use personal information collected at this site. Please read this
privacy policy before using the site or submitting any personal
information. By using the site, you are accepting the practices
described in this privacy policy. These practices may be changed, but
any changes will be posted and changes will only apply to activities and
information on a going forward, not retroactive basis. You are
encouraged to review the privacy policy whenever you visit the site to
make sure that you understand how any personal information you provide
will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to any companies for marketing purposes. Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. All credit card information is automatically deleted after 30 days. If you have any questions, concerns, or comments about any of our above policies please contact us using the information below: By e-mail: bigworm90@gmail.com By Phone: 817-448-9741 |
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We reserve the right to make changes to above policy. Any changes to this policy will be posted. |
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